Pedal Progression Limited (“We”) are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.pedalprogression.com you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Pedal Progression Limited of Ashton Court Golf and Cycle Hub, Abbots Leigh Rd, Bristol BS8 3PX
INFORMATION WE COLLECT
We will collect and process the following data about you:
Information you give us. This is information about you that you give us by filling in forms on our site www.pedalprogression.com (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, provide feedback or reviews, upload photos and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
Uses made of the information
We use information held about you in the following ways:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- to notify you about changes to our service;
- to ensure that content from our site is presented in the most effective manner for you and for your computer.
- Information we collect about you. We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
- Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
We will not disclose your personal data to any other person except if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use; or to protect our rights, property, or safety of Pedal Progression Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Our bike rental system is hosted by Bike Rental Manager. Through this, Stripe provide us with the online payment processor that allows us to sell bike hire services to you. Your payment data is stored within Stripe’s data storage. They store your encrypted data on a secure server behind a firewall.
When you pay us for bike hire using a card either online or in our store you choose a direct payment gateway to complete your purchase, then Stripe stores your card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data and card details are stored so that we can charge you if you fail to comply with our Terms and Conditions with regards to damages, loss or theft of a hire bike or late returns charges as well as making it quicker and easier to hire a bike from us in the future.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help to ensure the secure handling of credit card information by our business and it’s service providers.
For more insight you may also want to read Stripe’s privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
You have the right for your personal data only to be used for marketing purposes if you explicitly give us permission to do so. You can exercise your right to prevent such processing simply by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@pedalprogression.com.
If you wish for your card details not to be stored by Stripe then we can delete your customer account at any time by contacting us in person, via email at info@pedalprogression.com or via phone on 0117 973 1298.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our privacy policy
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@pedalprogression.com.
