Terms & Conditions
These Terms and Conditions (Terms) will apply to the hire of bicycles and related equipment (Bikes) by the hirer (you) from Pedal Progression Limited (we/us).
Booking and Terms of Hire
1.1 …
1.2 When we accept your booking, a binding contract is formed between you and us on the basis of these Terms.
1.3 Where you book on behalf of someone else, you must make sure that you have their authority to book and that they agree to these Terms.
1.4 You must be over the age of 18 to be the person completing the booking form and therefore the person responsible for hiring Bikes from us (Party Leader). The Party Leader must confirm that all in their group are familiar with and agree to these Terms before we will provide them or anyone in their group with a Bike. If you do not sign to confirm this, we shall be entitled to refuse to hire a Bike to you and your group. If a booking is made for a person under the age of 18 you must accompany them when they collect the bike from us.
1.5 Before releasing the Bikes, the person making the booking must provide us with an acceptable form of identification (photo I.D. including name and address which matches the credit/debit card on which payment was made, or other I.D. we agree to accept). We will retain your identification until you and your party return the Bikes to us in the condition required by clause 5.5. If you do not provide acceptable I.D. then we can refuse the hire and there will be no refund.
1.6 When booking a Bike we will ask from what time you wish to hire and for how long. This will be the hire period that we will reserve your bikes for you (Hire Period). If you do not arrive for your Hire Period you could risk not being able to hire the Bikes for the duration you have paid for as other people may have booked those same Bikes later in the day. We will endeavour to delay your Hire Period if you are late but only if Bikes are available. The Hire Period starts when the Bikes are collected from us at Ashton Court Cycle Hub (Hub) and continues until the Bikes are returned to the Hub and handed to a member of staff.
1.7 You are permitted to take the Bikes off-site provided that you comply with these Terms.
1.8 We reserve the right to refuse to cancel or to curtail the Hire Period if we consider that you or any of your party:
1.8.1 are intoxicated with alcohol or drugs (or likely to become intoxicated);
1.8.2 are unruly or abusive;
1.8.3 are, or are likely to be, reckless or a danger to yourselves or others;
1.8.4 are or are likely to be a nuisance to others;
1.8.5 are in breach of these Terms.
1.9 We also reserve the right to cancel or curtail a Hire Period if we consider that it is unsafe or otherwise undesirable to allow you to use, or continue to use, the Bikes (for example, if there is extreme bad weather).
1.10 All items on hire, including accessories and attachments remain the property of Pedal Progression and it is agreed that you will not sell, hire out, lend or otherwise part with possession thereof.
1.11 You shall be solely responsible for and shall keep us fully indemnified in respect of all fines, impositions or other penalties occasioned by the use of the Bicycle during the period of hire in respect of violation of any Acts of Parliament, Orders, Regulations or bye laws for the time being in force.
1.12 As of the 22/05 2020 following the global pandemic you agree to abide by all government restrictions whilst hiring and whilst in charge of the bike and to ride well within the limits of your cycling ability.
1.13 You agree to follow our hire process stated here.
Charges and Payment
2.1 Our hire charges are set out on our website and are inclusive of VAT (where applicable).
2.2 Whether you book online, by telephone or in person, you must pay for the Hire Period for the Bikes before the start of the Hire Period.
2.3 Upon accepting these Terms and Conditions you have provided us with your credit or debit card details for full and immediate payment for the Hire Period you have requested. You also agree to authorise us to charge on that credit/debit card all eventual costs in case of damages, loss or theft of Bikes or their components other than that which can be reasonably classed as normal wear and tear as well as any cancellation or late return fees that you may owe us. These details are stored within Stripe which is the third party payment system we use for all bike hire transactions in accordance with our privacy policy.
2.4 You agree to pay our additional charges if you return the Bikes after the end of the Hire Period. These late return charges are listed in the table below. If you know you are not going to be able to get back by end of the Hire Period, please call us and let us know.
| Duration after Hire Period | Charge |
| Up to 10 minutes | No charge |
| More than 10 minutes when there is no customer waiting for the Bike | £10 per hour per Bike |
| More than 10 minutes when there is a customer waiting for the Bike who has paid | £10 per 10 minutes per Bike |
| Beyond 10 minutes after the Hub closes | £5 per 10 minutes per Bike |
| If the Bike is not returned until the following day (no later than 10am) | An overnight fee of £50 per Bike |
2.5 We do not give refunds or credit for bikes returned before the end of the Hire Period. If you fail to return the Bikes in the condition required by clause 5.5, you agree to pay our reasonable costs of repair (where possible) or replacement of the Bikes or their components (see table below). If we have to replace a Bike because it has been lost or is damaged beyond economic repair, we shall be entitled to charge you the cost to replace it with a new Bike of the same standard as the lost or damaged Bike.
| Item | Charge |
| Adult hardtail bike | £700 |
| Child’s bike | £300 |
| Fork | £300 |
| Frame | £300 |
| Derailleur hangar | £15 |
| Derailleur | £30 |
| Front Wheel | £70 |
| Rear Wheel | £90 |
| Tyre | £30 |
| Handlebar | £20 |
| Brake Lever | £25 |
| Brake rotor | £10 |
| Brake hose or shift housing | £20 |
| Pedal | £25 |
| Chainring | £20 |
| Pump | £10 |
| Inner tube | £5 |
2.6 Should any problems with the bicycle arise, you must contact us either in person or by telephone where we will arrange to have the problem corrected. We will not reimburse customers for repairs by another company unless the damage, kind of repair and costs of the repair are discussed with and approved by us first.
2.7 The following paragraphs contain advice on how to minimise the risk of paying additional charges due to misuse of our Bikes.
You must not clean Bikes with a jet wash or any pressurised water. If the Bike is muddy then we’ll clean it! If you need to clean it before it goes in your vehicle or house then ensure that you do not under any circumstances use a jet wash. Pressurised water or steam will damage bearings and fork seals of the bike.
Do not attempt to fix anything you do not know how to fix. Call us if you damage something or something stops working.
We do not recommend fitting spd pedals to any of our bikes – being attached to an unfamiliar bike is a bad idea.
If taking wheels out of the bike for transportation make sure the brake levers are not squeezed or the pistons will close. You can use a clean flat blade screwdriver or tyre lever to gently separate them if this happens.
Changing gear under load can result in damage to the drivetrain. Always back off the pressure on the pedals when changing gear and only engage power to the chain once it has moved to the gear you have selected.
Ensure spray lubricant does not come into contact with the brake pads or brake rotors or brake discs (WD40, GT85 or spray chain lubricant etc).
The seatposts of our Bikes must be inserted a minimum of 4 inches into the seatube – no matter how tall the rider is.
Ensure Bikes are being transported safely so they are not scratched or damaged. You must use blankets or padding between bikes to avoid friction if the Bike is on a rack or at risk of coming into contact with other items.
Never leave Bikes unattended even if locked up, thieves can cut through locks and steal individual components. Bikes must be stored in a secure location overnight. These Terms and Conditions require you to pay for individual parts if stolen.
2.8 The Party Leader agrees to be responsible for payment of all charges not paid by other members of his party.
2.9 If we cancel your Bike hire under clause 1.9, we will refund any charges you have paid. If we cancel under clause 1.8, we reserve the right to charge you for the full Hire Period regardless of whether or how long you use the Bikes.
Cancellation Charges
3.1 You will be entitled to cancel your booking at any time but we will be entitled to charge you the following amount if you do:
| Time of Cancellation | Refund |
| Up to 7 days before the Session | Full refund less 10% admin charge |
| 7 days or less before the Session | No refund |
If you are forced to cancel due to a positive Covid19 test you will be offered a rebooking for a future session or a gift voucher for the full value of the session. We may ask for proof of a positive test.
3.2 We will return the balance of any payment already made by the same method as payment was originally made as soon as we are reasonably able.
3.3 If you wish to make changes to the date or time of a booking already made, this can be done at our discretion and subject to availability. Any postponement is subject to a 10% admin fee.
Our Responsibilities
4.1 We will provide you with the Bikes for the Hire Period booked by you. Where at all possible we will ensure that the Bikes provided are of the size and specification booked (it would only be in unusual circumstances, for instance where a previous hirer has damaged the Bike intended for you, that we would need to provide an alternative (which we will do our best to ensure is suitable) or cancel the Bike hire).
4.2 We take no responsibility for customers booking the incorrect frame size(s) but will always aim to exchange for the correct size(s) should an alternative be available.
4.3 We will carefully check that the Bikes are in good and safe condition before releasing them to you.
4.4 We will give you a safety briefing explaining some basics of how the Bikes should be used before the Hire Period.
4.5 A puncture repair kit and pump is available upon request and is included within the hire charges.
4.6 A helmet is also included in the hire charges and we recommend that one is worn at all times you are riding.
4.7 When hiring a child seat we will ensure it is fitted to your bike by a trained member of staff to the manufacturers specifications.
4.8 We do not take any responsibility for damage caused to the bike where the seat has been fitted as per the manufacturer’s instructions.
Your Responsibilities
5.1 During busy periods you may have to queue to collect your bike. We recommend arriving 15 minutes before your session is due to start and will always endeavour to allow you your full time on the bike unless you are late arriving and the bike you have booked is needed for following customers who have paid.
5.2 We recommend that you make sure you cycle within your current skill and experience levels. You should not attempt any trails or techniques which are outside these. It is your responsibility to assess the trails you ride and the features which you are capable of tackling. Please note that our Bikes are capable of tackling most features you may come across if you are sufficiently skilled and physically able, but this does not necessarily mean that they will be capable of being used in these circumstances by every rider. It is up to you to make this judgement.
5.3 We recommend that you wear a suitable cycle helmet at all times when riding. This can be the helmet provided by us or one provided by you. If it is your own helmet, it is your responsibility to ensure it is suitable and undamaged.
5.4 You must ride responsibly at all times, with due consideration for other cyclists, pedestrians and road and trail users. You must not ride on any paths, tracks or areas where cycling is not permitted. Please observe normal trail etiquette (such as giving way to faster riders and pulling over to the side of a trail if you intend stopping).
5.5 You are responsible for all Bikes and other equipment hired or loaned to you and it your responsibility to keep these items safe from damage, loss or theft, use it in a proper manner and not subject it to any misuse or unfair wear and tear. When unattended, you must ensure that your Bike is securely locked. You will be responsible for any loss of, or damage to, a Bike or other equipment provided to you and you must make payment for any loss or damage in accordance with clause 2.5.
5.6 While cycling off road, it is recommended you keep to public rights-of-way where cycling is permitted and exercise due care to all other users. When using public highways riders must observe the Highway Code. All equipment will only be used in the manner for which it is intended. Bicycles must not be used on the beach, in the sea or immersed in water.
5.7 You will only use the bikes for carrying passengers where the seat is supplied and fitted by one of our members of staff. Your own safety and that of your passenger is your responsibility at all times during the hire period. Decisions you make with regards the trails you ride and how you ride are you own.
5.8 During the Hire Period, you must check your Bike from time to time (and particularly after a crash) for damage which may affect your safety. If you find any significant damage, you should not use the Bike and return it to us without delay. It is not permitted to continue using the bicycle if it’s damaged, when its use can lead to aggravation of the damage or affects traffic safety.
5.9 If you take the Bike(s) away by vehicle, you are responsible for ensuring that you have an appropriate bike rack or other method of securing the Bike(s) to the vehicle which is both safe and will not damage the Bike(s).
5.10 Where we have fitted a child seat we do not take any responsibility for damage caused to the bike where the seat has been fitted as per the manufacturers instructions.
IMPORTANT – Safety & Safety Briefing
6.1 You are responsible for your own safety. Cycling involves personal risk and you must ride responsibly.
6.2 We recommend that first-time or novice riders, or riders under 16 must use the Bikes under the supervision of an experienced rider.
6.3 You must not cycle when intoxicated or under the influence of medication. You are advised not to cycle when fatigued.
6.4 We will give you a short safety briefing before we allow you to take the Bikes. It is essential that you listen carefully to the safety briefing and tell us if there is anything you do not understand or you are not entirely comfortable with.
Liability and Disclaimers
7.1 We will be responsible for death, personal injury and damage to or loss of possessions suffered by you which was caused by our negligence, breach of these Terms or failure to use reasonable skill and care.
7.2 We will not however be responsible for death, injury, loss or damage which results from:
7.2.1 your own actions or omissions;
7.2.2 the actions or omissions of any third party not connected with the provision of your Bike hire;
7.2.3 the condition of the trails, weather conditions or other environmental conditions;
7.2.4 anything else not caused by us.
7.3 We will not be responsible for any death, injury, loss or damage to the extent that it was not reasonably foreseeable.
7.4 If we are unable to honour your booking for any reason, we will refund to you the charges already paid but we shall have no further liability.
7.5 We are not responsible for any trails or routes. They are maintained by third parties. Any information we provide in relation to any trails or routes is provided in good faith based on the information provided to us, but we cannot guarantee that this information is accurate or complete at the time you intend to use the trail or route.
Personal Data
8.1 On our Booking Form, we require you to provide personal information such as name, email address and phone number. We will retain this information in accordance with our privacy policy, except as set out in clause 8.2. If you provide credit or debit card details, we will use this information only for processing payments.
8.2 If you opt in to our marketing, we will use your name and email address to provide you with information about our services and our news. However, we will not release this information to anyone else.
Other Important Terms
9.1 These terms will take precedence over any contradictory terms elsewhere (for instance on our Booking Form).
9.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need the consent of any person acquiring rights under our guarantee to end the contract or make any changes to these terms.
9.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
9.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date.
9.5 These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
